betbaj Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "betbaj", "we", "us", or "our" refers to the betbaj platform, accessible at betbaj.net, and the operating entity that owns and administers it.
• "Player", "you", or "your" refers to any individual who accesses betbaj.net, whether or not they hold a registered account.
• "Account" means a registered betbaj player account created by completing the betbaj registration process.
• "Services" means all products, games, betting markets, promotions, and related features made available by betbaj through betbaj.net.
• "Funds" means any real-money balance held in a betbaj Account, including deposits, winnings, and credited bonus amounts that have satisfied applicable wagering requirements.
• "Bonus" means any promotional credit, free bet, free spin, cashback, or other incentive offered by betbaj subject to specific terms and wagering requirements.
• "Wagering Requirement" means the minimum total value of bets that must be placed using a Bonus before associated winnings become eligible for withdrawal.
• "Bangladesh Payment Methods" refers to bKash, Nagad, Rocket, Upay, and bank transfer services offered by Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other supported institutions.
• "BST" means Bangladesh Standard Time, UTC+6, the reference time zone for all betbaj operational and support functions.
• "Prohibited Conduct" has the meaning given in Clause 9 of these Terms.

To be eligible to register for and use betbaj's Services, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Services:

• You are at least 18 years of age.
• You are accessing betbaj.net for your own personal, non-commercial entertainment purposes.
• You are not accessing the Services on behalf of another person or entity.
• You are not currently subject to any self-exclusion order issued by betbaj or any other gaming platform.
• You are not a current employee, director, contractor, agent, or close family member of an employee or director of betbaj or any of its affiliated entities.
• The funds you intend to deposit originate from a legitimate source and are not the proceeds of any unlawful activity.
• You understand that gambling involves financial risk and that you may lose the funds you deposit.

betbaj reserves the right to request documentary evidence verifying any of the above eligibility conditions at any time. Failure to provide satisfactory documentation within a reasonable period may result in suspension or permanent closure of your Account.

3.1 Registration

To access betbaj's real-money Services, you must complete the betbaj registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, a valid email address, and a mobile number capable of receiving OTP verification. You agree to keep all registration information current and to update it promptly if any details change.

3.2 One Account Rule

Each individual player is strictly limited to one betbaj Account. Operating more than one Account — whether under the same or different identities — constitutes a material breach of these Terms. betbaj will suspend all duplicate Accounts upon detection, retain any balances in those Accounts pending investigation, and may permanently ban the associated player from the platform without further notice.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your betbaj login credentials, including your username and password. You must not share your login credentials with any third party under any circumstances. betbaj will never contact you requesting your password. Any activity conducted through your Account — whether or not authorised by you — is your sole responsibility unless you have promptly notified betbaj of a security compromise. In the event of suspected unauthorised access, you must contact betbaj support immediately via live chat or at [email protected].

3.4 Verification (KYC)

betbaj operates Know Your Customer (KYC) verification procedures in accordance with its anti-money-laundering obligations. betbaj may request identity documents including a National ID card, passport, driving licence, or proof of address at any stage, including before processing any withdrawal. You must cooperate fully with all verification requests. Accounts that fail to complete verification within the time period specified in betbaj's request may have withdrawal processing suspended until verification is satisfactorily completed.

3.5 Account Closure by Player

You may request closure of your Account at any time by contacting betbaj support. Before closure, any remaining real-money balance above the minimum withdrawal threshold will be processed to your registered payment method subject to standard KYC checks. Bonus balances that have not satisfied applicable wagering requirements will be forfeited upon closure.

4.1 Accepted Payment Methods

betbaj accepts deposits via the following Bangladesh payment channels: bKash, Nagad, Rocket, Upay, and bank transfers from supported institutions including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The availability of specific payment methods may vary from time to time. betbaj accepts deposits denominated in Bangladeshi Taka (BDT) only.

4.2 Minimum and Maximum Deposits

The minimum deposit amount for mobile wallet methods (bKash, Nagad, Rocket, Upay) is ৳200 per transaction. Maximum deposit limits vary by payment method and account verification tier. betbaj reserves the right to adjust deposit limits at any time and will notify affected players via their registered email address.

4.3 Own-Name Requirement

All deposit transactions must be initiated from a payment account — whether mobile wallet or bank account — that is registered in your own legal name, matching the name on your betbaj Account. Deposits from third-party accounts are strictly prohibited. Any funds identified as originating from a third-party payment source will be returned and the originating transaction may be reported to betbaj's compliance team.

4.4 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your betbaj Account balance in real time or within a maximum of 15 minutes under normal operating conditions. Bank transfer deposits may take up to two Bangladesh business days to be credited. betbaj is not liable for delays caused by the payment service provider or the player's bank.

5.1 Withdrawal Eligibility

Withdrawal requests may only be submitted by players whose Accounts have completed betbaj's KYC verification process. Withdrawals will only be processed to the same payment method used for the most recent qualifying deposit, or to a verified alternative payment method held in the player's own name. betbaj will not process withdrawals to third-party accounts under any circumstances.

5.2 Processing Times

betbaj targets a 15-minute processing time for bKash and Nagad withdrawal requests submitted under standard operating conditions. Rocket and Upay withdrawals target a 30-minute processing time. Bank transfer withdrawals may take one to three Bangladesh business days. These timelines represent betbaj's targets and are not contractual guarantees; occasional delays may arise from payment network congestion, public holidays, or additional compliance reviews.

5.3 Minimum Withdrawal Amount

The minimum withdrawal amount is ৳500 for mobile wallet methods. The minimum for bank transfer withdrawals is ৳1,000. betbaj reserves the right to adjust minimum withdrawal thresholds at any time with reasonable prior notice to affected players.

5.4 Pending Bonuses

Where a player Account holds an active Bonus that has not yet satisfied its associated Wagering Requirement, the player may request withdrawal of their deposited real-money balance at any time; however, the outstanding Bonus and any winnings generated from it that remain subject to wagering requirements will be forfeited upon processing of the withdrawal request.

5.5 Fraud and Compliance Review

betbaj reserves the right to place a withdrawal request under additional compliance review where betbaj's fraud detection systems have flagged the Account or transaction for further examination. betbaj will endeavour to complete such reviews within five Bangladesh business days and will notify the player by email of the outcome. betbaj may request additional documentation during a compliance review.

6.1 General Bonus Conditions

betbaj offers bonuses including welcome bonuses, reload bonuses, free spins, cashback, and seasonal promotions tied to Bangladesh events such as Pohela Boishakh, Eid, Victory Day, and BPL season campaigns. All bonuses are subject to a Wagering Requirement unless explicitly stated otherwise in the individual promotion terms. The applicable Wagering Requirement, minimum qualifying deposit, eligible games, and expiry period for each bonus will be stated in the relevant promotion page.

6.2 Claiming Bonuses

Bonuses must be claimed within the time window specified for each promotion. betbaj is not obliged to credit a bonus retroactively if the claim window has closed. Once credited, a bonus and associated wagering requirement expire on the date specified in the promotion terms. Any bonus balance and related winnings that remain at expiry will be forfeited automatically.

6.3 Bonus Abuse

betbaj employs automated and manual systems to detect bonus abuse, including the creation of multiple accounts to claim the same bonus more than once, coordinated wagering patterns designed to minimise risk while satisfying wagering requirements (commonly known as "bonus hunting"), and the use of excluded payment methods or geographic proxies to circumvent eligibility criteria. Any Account found to have engaged in bonus abuse will have all associated bonuses and winnings voided and the Account may be permanently closed.

6.4 betbaj VIP Programme

betbaj operates a multi-tier VIP programme for consistent high-value players. VIP tier membership, the associated benefits, and the criteria for tier advancement and demotion are governed by the betbaj VIP Programme Terms, which are incorporated into these Terms & Conditions by reference. betbaj reserves the right to modify, suspend, or discontinue the VIP programme at any time with reasonable prior notice.

7.1 Game Availability

betbaj offers casino games including live dealer tables (Evolution Gaming, Ezugi), slot titles (Pragmatic Play, NetEnt, Microgaming, Spribe), and a sports betting sportsbook covering cricket (BPL, IPL, T20 World Cup, ICC), football, kabaddi, and other markets. Game availability may vary based on scheduled maintenance, provider updates, or regulatory requirements. betbaj is not liable for loss of expected winnings arising from the unavailability of any game.

7.2 Game Results

All casino game outcomes are determined by certified Random Number Generator (RNG) systems audited for fairness. Live casino results are determined in real time by physical game elements (cards, roulette wheel) operated by trained dealers. Sports betting results are determined by the outcome of the relevant real-world sporting event as recorded by betbaj's accepted data providers. In the event of a dispute over a game result, betbaj's records shall be the authoritative reference unless demonstrably erroneous.

7.3 Technical Errors

In the event of a technical malfunction, disconnection, or software error affecting the outcome of a game or bet, betbaj reserves the right to void the affected round or bet and return the wagered stake to the player's Account balance. betbaj is not liable for winnings that would have been generated in the absence of the technical error, nor for any perceived losses attributable to the error. Deliberate exploitation of technical errors constitutes Prohibited Conduct under Clause 9.

7.4 Minimum and Maximum Bet Limits

Each game and betting market on betbaj is subject to minimum and maximum stake limits, which are displayed within the relevant game or market interface. betbaj reserves the right to amend stake limits at any time. betbaj may apply individual account-level stake restrictions where betbaj's risk management processes require it.

The following conduct is strictly prohibited on betbaj and constitutes a material breach of these Terms & Conditions:

• Registering or operating more than one betbaj Account, whether using the same or different personal details.
• Providing false, inaccurate, or misleading information during registration or any KYC verification process.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with betbaj's games, betting markets, or platform interfaces.
• Engaging in collusion with other players to gain an unfair advantage in any poker, live dealer, or multiplayer game.
• Exploiting software bugs, display errors, or pricing errors in betbaj's systems knowingly, rather than reporting them to support immediately.
• Using a VPN, proxy server, or any other technology to mask your geographic location or circumvent access restrictions.
• Conducting or attempting to conduct any form of money laundering through betbaj's deposit and withdrawal systems.
• Initiating fraudulent chargebacks or payment disputes with your bank or mobile wallet provider in relation to legitimate betbaj transactions.
• Threatening, harassing, or abusing betbaj staff or other players through any betbaj communication channel.
• Allowing a third party to access or operate your Account on your behalf.

betbaj collects, processes, and retains personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference and is available at /privacy-policy. By creating a betbaj Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your data is protected by SSL encryption and is never sold to third-party advertisers. betbaj may share data with payment processors, KYC verification providers, and relevant authorities where required by applicable law.

To the fullest extent permitted by applicable law, betbaj's total aggregate liability to any player arising out of or in connection with the Services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total value of funds deposited by the player into their betbaj Account during the three-month period immediately preceding the event giving rise to the claim.

betbaj expressly excludes liability for:

• Loss of profits, loss of business, loss of anticipated savings, or any other indirect or consequential losses.
• Losses arising from the player's own negligence, including failure to maintain account security.
• Service interruptions caused by third-party infrastructure including internet service providers, mobile networks, or payment processors.
• Losses arising from events beyond betbaj's reasonable control, including but not limited to natural disasters, government action, power outages, or cyber-attacks by external parties.
• Any loss arising from a player's reliance on information provided on betbaj.net that is subsequently found to be inaccurate due to technical error.

Nothing in these Terms limits betbaj's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

betbaj reserves the right to suspend or permanently close a player's Account with immediate effect, without prior notice, in any of the following circumstances:

• The player has engaged in or is suspected of engaging in any Prohibited Conduct as defined in Clause 8.
• The player has provided false information during registration or KYC verification.
• The player's Account is subject to a chargeback dispute initiated with a payment provider.
• betbaj has reasonable grounds to believe the Account is being used for money laundering or other financial crimes.
• The player has failed to satisfy KYC verification requirements within the period specified by betbaj.
• A regulator, law enforcement agency, or court has directed betbaj to suspend or close the Account.

Upon termination for cause, betbaj may retain all funds in the Account pending investigation. Where investigation confirms misconduct, all funds may be forfeited. Where investigation concludes no misconduct occurred, any remaining legitimate real-money balance will be returned to the player's verified payment method.

Termination of a player's Account does not affect any rights or obligations that accrued prior to the termination date, including betbaj's right to pursue recovery of funds paid out as a result of fraud or error.

betbaj reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made to these Terms, betbaj will provide not less than seven (7) days' prior notice to all registered players via email to their registered address and by publishing a notice on betbaj.net. Non-material amendments (including corrections of typographical errors or clarifications that do not alter the substantive effect of a clause) may be made without prior notice.

Your continued use of betbaj's Services following the expiry of any notice period constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must close your Account before the amended Terms take effect. Closing your Account under these circumstances will be treated as a voluntary closure, and any real-money balance will be returned to your verified payment method in the usual manner.

The version of these Terms that was in effect at the time of any transaction or event governs that transaction or event, unless the amended Terms are more favourable to you and you elect to have them apply retrospectively.

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need to contact betbaj's compliance team, please use one of the following channels:

• Live Chat: Available 24/7 from your betbaj Account dashboard. Response time is typically under two minutes during peak BST hours.
• Email: [email protected] — for formal disputes or written correspondence. betbaj aims to acknowledge all email contacts within 24 hours and resolve formal disputes within 10 Bangladesh business days.

betbaj encourages players to raise concerns directly with the support team in the first instance. Where a dispute cannot be resolved through betbaj's internal process, betbaj will engage in good-faith mediation with the player before any further escalation. These Terms & Conditions and any disputes arising under them are governed by the principles of fair dealing applicable to online gaming platforms operating in the Bangladesh market.

Last updated: 1 January 2026. For the most current version of these Terms, please visit betbaj.net/terms-conditions.