betbaj Responsible Gaming

betbaj was built for Bangladesh players who view gambling as a leisure activity — a source of excitement and entertainment, not a financial strategy or an escape from life's pressures. We take our responsibility to player wellbeing seriously, and every feature, policy, and tool on this page reflects that commitment in practical, meaningful ways.

Responsible gaming means different things to different people. For some players it means setting a weekly deposit limit and sticking to it. For others it means taking a short time-out during a stressful period. For a smaller number, it means taking a longer break or permanently closing their betbaj account. Whatever your situation, betbaj provides the tools and the non-judgmental support to help you stay in control.

We do not profit from players in distress. betbaj's long-term business depends on happy, engaged players who return because they enjoy the experience — not players who chase losses, overspend, or feel trapped. This is why our responsible gaming programme is treated as a core operational priority at betbaj, not an afterthought buried in a footer page.

betbaj places all responsible gaming controls directly inside your account dashboard under the "Responsible Gaming" settings tab. No need to contact support for routine limit adjustments — you are in full control at all times. Here is a summary of every tool available to you:

A deposit limit is the single most effective tool for keeping your betbaj spending within a budget you are comfortable with. You can set a maximum deposit amount for any of three time windows: daily (resets at midnight BST), weekly (resets every Monday at 00:00 BST), or monthly (resets on the first of each calendar month BST).

Decreasing a limit takes effect immediately. The moment you lower your daily cap from ৳5,000 to ৳2,000, the new lower limit applies for the current period — you cannot deposit more than ৳2,000 even if your previous limit would have allowed it.

Increasing a limit is subject to a mandatory 7-day cooling-off period. betbaj deliberately builds in this delay so that decisions made in the heat of a session do not result in immediate overspending. The increase will take effect automatically after the cooling-off period expires, without any further action required on your part.

Removing a limit entirely follows the same 7-day rule. If you wish to remove a deposit limit you have previously set, the removal becomes active only after seven days have elapsed from the time of your request.

A time-out is a temporary suspension of your betbaj account's gaming activity. It is designed for players who want a short, structured break — perhaps after a losing run, during a stressful week at work, or simply as a healthy habit reset. Time-out periods available at betbaj are:

• 24 hours — a one-day pause, useful after an impulsive session.
• 48 hours — a weekend break or short cooling-off period.
• 7 days — a full week away from the platform.
• 30 days — a monthly reset for players who want a more extended pause.

During an active time-out, you cannot place bets, access casino games, or make deposits. Any funds in your betbaj wallet remain safe and fully accessible for withdrawal. Your account is not closed — it is simply paused. When the time-out period expires, your account automatically reactivates. There is no need to contact support when the break ends.

If you decide during a time-out that you actually need a longer break, you can upgrade to a self-exclusion at any time by contacting betbaj support via live chat or email. A time-out cannot be cancelled early — this is intentional. The purpose of a time-out is to create a genuine pause, not a superficial one that can be undone with a few clicks.

Self-exclusion is the strongest responsible gaming tool available at betbaj. It is intended for players who recognise that gambling has become, or is at risk of becoming, a problem in their life. When you self-exclude, your betbaj account is suspended for the full duration of your chosen period, and you will be blocked from creating any new accounts during that time.

Available self-exclusion periods at betbaj are:

• 6 months — a medium-term break that gives you time to reassess your relationship with gambling.
• 1 year — a long-term exclusion appropriate for players who have experienced significant problems.
• 3 years — an extended exclusion for players who need a prolonged period away.
• Permanent closure — your betbaj account is closed indefinitely with no option to reopen. This is the recommended choice for players with a diagnosed gambling disorder.

To request self-exclusion, contact betbaj support via live chat or email at [email protected]. Support agents are trained to process self-exclusion requests promptly and sensitively, without pressuring you to reconsider. Your request will be actioned within 24 hours of identity confirmation. Any outstanding withdrawal balance will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) before your account is suspended.

betbaj takes every reasonable step to prevent self-excluded players from accessing the platform, including blocking login attempts and suppressing marketing communications. However, betbaj cannot prevent a determined individual from creating an account under false information. Players who have self-excluded are strongly encouraged to also use third-party blocking tools to reinforce their exclusion.

betbaj operates a zero-tolerance policy on underage gambling. The platform is strictly for adults aged 18 years or older. No real-money betting, casino gaming, or fund deposits are permitted until a player's age has been verified through betbaj's KYC process.

Age verification at betbaj requires submission of a valid government-issued identity document — typically the Bangladesh National Identity Card (NID), passport, or driving licence — confirming that the account holder is 18 or above. Accounts where age cannot be confirmed to betbaj's satisfaction will remain restricted until verification is complete.

If betbaj has reasonable grounds to suspect that an account is being used by, or on behalf of, a person under 18, the account will be immediately suspended pending investigation. Any winnings accumulated prior to age verification being completed may be voided, and deposited funds will be returned to the payment source.

If you are a parent or guardian and believe that a minor in your household may have accessed betbaj, please contact [email protected] immediately so we can investigate. betbaj also recommends the use of parental-control software on shared devices to prevent minors from accessing gambling websites.

Problem gambling develops gradually and can be difficult to recognise in yourself. The following checklist highlights behaviours that may indicate gambling has moved beyond entertainment and begun causing harm. If several of these apply to you, we strongly encourage you to reach out to betbaj support or a professional counselling service.

Answering "yes" to two or more of the questions above does not mean you have a serious problem, but it does suggest that a closer look at your gambling habits is worthwhile. Taking action early is always better than waiting until harm becomes severe. betbaj's responsible gaming tools — deposit limits, time-out, and self-exclusion — are available to every player immediately, without judgment and without any complicated process.

If you feel that gambling is causing harm to you or someone close to you, reaching out for help is a sign of strength — not weakness. betbaj's support team is trained to listen without judgment and to help you access the tools you need to regain control. Beyond betbaj's own support channels, professional counselling services and crisis lines are available to people in Bangladesh experiencing gambling-related distress.

Our support agents can help you with any of the following immediately:

• Activating a time-out or self-exclusion on your account
• Setting or reducing deposit limits
• Processing a withdrawal before account suspension
• Providing information about independent support organisations
• Escalating your case to a senior responsible gaming specialist

You do not need to be in crisis to ask for help. If gambling simply feels like it is taking up more of your attention or money than you would like, that is enough reason to reach out. Early intervention is far more effective than waiting until problems become severe.

Even if you do not currently have concerns about your gambling, these practical habits will help ensure it stays enjoyable and within your control throughout your time at betbaj:

• Set a budget before you start. Decide how much you are comfortable spending for the session and stick to it. Use betbaj's deposit limit tools to make this automatic.
• Treat gambling as entertainment, not income. The odds in casino games and sports betting are designed so that the house maintains an edge over time. Never gamble with money you cannot afford to lose.
• Take regular breaks. Enable betbaj's session reminder feature to get an alert after a set period of play. Stand up, stretch, and give yourself time to think clearly before continuing.
• Never chase losses. Placing larger bets to recover a previous loss is one of the most common and harmful gambling patterns. If you are down on a session, the responsible choice is to stop — not to escalate.
• Do not gamble under the influence. Alcohol, certain medications, and emotional stress all impair judgement and can lead to decisions you would not make with a clear head.
• Keep gambling separate from other financial goals. Your betbaj wallet should be funded from discretionary entertainment money, never from savings, loan proceeds, or money earmarked for essential expenses.
• Balance gambling with other activities. If betbaj is the primary way you spend your leisure time, consider diversifying — spend time with family, pursue hobbies, or stay socially active outside of gambling.
• Be honest with the people you trust. If you feel the need to hide your gambling from family or friends, that is a signal worth paying attention to.
• Review your transaction history regularly. betbaj provides a full account transaction history. Checking it weekly keeps your spending visible and prevents gradual overspending from going unnoticed.
• Use the tools available. betbaj's deposit limits, time-outs, and self-exclusion exist precisely for situations where self-discipline alone is not enough. Using them is the smart, responsible choice.

betbaj's dedicated responsible gaming support team operates around the clock, every day of the year, including Bangladesh public holidays. There is no special process or form to complete — simply contact our standard support channel and state that you have a responsible gaming concern. Your message will be prioritised and escalated to a trained specialist.

• Live Chat: Available 24/7 directly from your betbaj account dashboard. This is the fastest way to activate any responsible gaming tool — most requests are processed within minutes.
• Email: [email protected] — for written requests or if you prefer not to use live chat. betbaj aims to respond to all responsible gaming emails within 4 hours and to action requests within 24 hours of identity confirmation.

All responsible gaming communications are treated with complete confidentiality. Information you share about your gambling concerns will not be used for marketing purposes or shared with any third party except where required by law.

Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6).