betbaj Privacy Policy

betbaj collects personal data in several ways: directly from you when you register or interact with our Services, automatically when you use our platform, and from third parties such as payment processors and KYC verification providers. The categories of data we collect include the following:

1.1 Registration and Identity Data

When you create a betbaj Account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This information is required to open and maintain your Account, verify your identity, and comply with our anti-money-laundering obligations.

1.2 Verification (KYC) Documents

As part of our Know Your Customer process, we may collect copies or images of identity documents including your National Identity Card (NID), passport, driving licence, and utility bills or bank statements as proof of address. These documents are used solely for identity verification and fraud prevention and are stored securely with restricted internal access.

1.3 Financial and Payment Data

When you make a deposit or request a withdrawal, betbaj collects transaction data including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the account name and number associated with the payment method, transaction reference numbers, amounts, and timestamps. betbaj does not store full payment card numbers or mobile wallet PINs — these are processed directly by the respective payment service providers.

1.4 Usage and Activity Data

betbaj automatically collects data about how you use the platform, including the games you play, bets you place, wager amounts, session duration, pages visited, features accessed, and the time and date of your activity in Bangladesh Standard Time (BST, UTC+6). This data is used to personalise your experience, detect fraud, and improve our Services.

1.5 Technical and Device Data

We collect technical information about the device and network you use to access betbaj.net, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, and referring URL. This data helps us secure your Account, detect unauthorised access, and optimise platform performance across devices commonly used in Bangladesh.

1.6 Communications Data

If you contact betbaj's support team via live chat or email, we retain records of those communications including the content of messages, timestamps, and the resolution provided. These records are used for quality assurance, dispute resolution, and ongoing support.

betbaj uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your betbaj Account, verify your identity, and maintain accurate account records.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to enable gameplay and sports betting; and to credit bonuses and winnings.
• KYC and compliance: To fulfil our Know Your Customer obligations, prevent underage gambling, and comply with anti-money-laundering requirements applicable to online gaming platforms.
• Fraud prevention and security: To detect and investigate suspicious account activity, unauthorised access attempts, bonus abuse, and any conduct that may constitute Prohibited Conduct under our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Personalisation: To tailor promotions, game recommendations, and communications to your preferences and activity history — for example, BPL cricket season offers or Eid bonus campaigns relevant to Bangladesh players.
• Analytics and improvement: To analyse aggregated, anonymised usage data and improve the performance, reliability, and design of betbaj.net.
• Legal obligations: To comply with any applicable legal or regulatory requirements, including responding to lawful requests from law enforcement or regulatory authorities.

betbaj does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose:

4.1 Payment Service Providers

When you make a deposit or withdrawal, we share the minimum necessary transaction data with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions — to process the transaction. These providers operate under their own privacy policies and data-protection obligations.

4.2 KYC and Verification Providers

To fulfil our identity verification obligations, betbaj may share your identity documents and personal details with accredited third-party KYC verification providers. These providers are contractually bound to process your data only for the purpose of identity verification and to maintain appropriate security standards.

4.3 Game Content Providers

betbaj's casino games are supplied by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session data (e.g., game round IDs) necessary to operate the game software. They do not receive your name, contact details, or payment information.

4.4 Legal and Regulatory Authorities

betbaj will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or in connection with the investigation or prevention of fraud, money laundering, or other criminal activity.

4.5 Business Transfers

In the event that betbaj's business or assets are acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer via your registered email address, and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

betbaj uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit betbaj.net. The following types of cookies are used:

5.1 Strictly Necessary Cookies

These cookies are essential for betbaj.net to function. They enable core features such as session management, login state, and security. Without these cookies, services you have requested — such as maintaining your logged-in status during a game session — cannot be provided. These cookies cannot be disabled without breaking core platform functionality.

5.2 Analytical Cookies

betbaj uses analytical cookies to understand how players interact with betbaj.net in aggregate — which pages are most visited, where users encounter difficulties, and how long sessions last. This data is processed in anonymised or pseudonymised form and is used only to improve platform performance. These cookies do not identify you personally.

5.3 Functional Cookies

Functional cookies allow betbaj.net to remember your preferences such as your selected language, display settings, and last-used deposit method. These cookies improve convenience but are not strictly necessary for the platform to operate.

5.4 Security Cookies

betbaj uses security cookies to detect and mitigate fraudulent activity, prevent credential stuffing attacks, and protect the integrity of your Account. These cookies are classified as strictly necessary and cannot be disabled.

5.5 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling functional or analytical cookies may affect your experience on betbaj.net but will not prevent you from accessing core Services.

betbaj retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required or permitted by applicable law. The key retention periods are as follows:

• Active account data: Retained for the lifetime of your betbaj Account and for a minimum of five years following account closure.
• KYC documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later, in compliance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of seven years from the date of the transaction to satisfy financial record-keeping obligations.
• Support communications: Retained for three years from the date of the interaction, or longer if the communication relates to an unresolved dispute.
• Marketing preferences: Retained until you withdraw your consent or for two years from your last interaction with a marketing communication, whichever comes first.
• Technical and device logs: Retained for up to 90 days for security monitoring and fraud detection purposes, after which they are deleted or permanently anonymised.

Following the expiry of the applicable retention period, betbaj will securely delete or permanently anonymise your personal data. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until deletion is complete.

betbaj implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data in transit between your browser and betbaj.net is encrypted using industry-standard TLS protocols.
• Data encryption at rest: Sensitive personal data and KYC documents stored on betbaj's infrastructure are encrypted at rest using AES-256 or equivalent standards.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. betbaj staff are granted the minimum level of system access required to perform their role, and all access is logged and audited.
• Multi-factor authentication: Internal systems containing personal data require multi-factor authentication for all staff access.
• Penetration testing and audits: betbaj's systems undergo periodic security assessments including penetration testing and vulnerability scanning by independent security professionals.
• Incident response: betbaj maintains a documented data breach response procedure. In the event of a breach affecting your personal data, you will be notified without undue delay if the breach is likely to result in a high risk to your rights and interests.

While betbaj employs robust security measures, no internet-connected platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your betbaj login credentials and for taking reasonable precautions on your own devices and networks.

8.1 Right of Access

You have the right to request a copy of the personal data betbaj holds about you. Upon verification of your identity, betbaj will provide a summary of your data and the purposes for which it is processed within 30 days.

8.2 Right to Rectification

If any personal data betbaj holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For data that can be updated directly within your account settings — such as your email address or mobile number — you may make corrections yourself without contacting support.

8.3 Right to Erasure

You may request that betbaj delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to betbaj's legal retention obligations — data that must be retained for compliance purposes cannot be erased until the applicable retention period expires.

8.4 Right to Restrict Processing

You may request that betbaj restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved. During a restriction, betbaj will continue to store your data but will not actively process it except where required by law.

8.5 Right to Data Portability

Where betbaj processes your data on the basis of your consent or in performance of a contract, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you choose.

8.6 Right to Object to Marketing

You may withdraw your consent to receive marketing communications from betbaj at any time. You can do this by updating your communication preferences in your account settings, or by contacting betbaj support. Withdrawal of marketing consent does not affect betbaj's right to send you service-related communications related to your Account.

betbaj's primary platform infrastructure is operated to serve Bangladesh players. In the course of providing the Services, your personal data may be processed by third-party service providers (such as KYC verification partners and game content providers) whose systems are located outside Bangladesh. Where such transfers occur, betbaj takes steps to ensure that an adequate level of protection is applied to your data, including by entering into data processing agreements with all third-party processors that impose contractual obligations equivalent to those described in this Privacy Policy. betbaj does not transfer your personal data to any jurisdiction unless appropriate safeguards are in place.

betbaj's Services are strictly intended for adults aged 18 years or older. betbaj does not knowingly collect personal data from any individual under the age of 18. All betbaj Account registrations require the submission of a date of birth, and betbaj's KYC verification process includes age verification as a mandatory step before any real-money activity is permitted.

If betbaj discovers or has reasonable grounds to believe that personal data has been collected from an individual under 18, betbaj will immediately suspend the associated Account, void any transactions, and delete the relevant personal data without undue delay. If you are a parent or guardian and believe that a minor has registered a betbaj Account, please contact betbaj immediately at [email protected] so that we can investigate and take appropriate action.

betbaj reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where a material change is made, betbaj will notify registered players by email to their registered address and by publishing a prominent notice on betbaj.net at least seven days before the change takes effect. Non-material updates — such as corrections of typographical errors or clarifications that do not alter the substantive effect of a section — may be made without prior notice.

The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of betbaj's Services following the effective date of any updated policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree to the updated policy, you should stop using betbaj's Services and may request account closure by contacting support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data security incident, please contact betbaj using one of the following channels:

• Live Chat: Available 24/7 from your betbaj Account dashboard. This is the fastest channel for routine data requests — response times are typically under two minutes during peak BST hours.
• Email: [email protected] — for formal data rights requests or written correspondence. betbaj aims to acknowledge all email contacts within 24 hours and resolve data rights requests within 30 calendar days of identity verification.

When submitting a data rights request by email, please include your registered email address, your betbaj username, a description of the request, and any relevant supporting information. betbaj may request additional identity verification before processing your request to ensure that data is not disclosed to an unauthorised party.

Last updated: 1 January 2026. For the most current version of this Privacy Policy, please visit betbaj.net/privacy-policy.